If you are having trouble placing an order, please email us at pacnseal@charter.net
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Pac-n-Seal Store Policies For
Payments, Shipping & Returns

Accepted Forms of Payment For Orders

Pac-n-Seal accepts Visa, MasterCard, American Express, Discover, PayPal,
checks and US Post Office money orders as payment for orders.

Please make all checks and money orders payable to Pac-n-Seal, Incorporated.

All mail orders should be sent to ...

Pac-n-Seal, Inc.
311 Bell King Road, Suite D
Newport News, Virginia 23606

Checks have a 10 day hold to allow for clearing so if you want your order shipped immediately upon receipt of payment, please use a US Post Office money order.

A returned check fee of $25US will apply to all bad check payments.

Return Policy

We want you to be 100% satisfied with your purchase!

If for any reason whatsoever you need to return a product purchased from us,
our policy on that return is as follows ...

We will accept items for return within 15 days of delivery that
are still in New, Unused and Resalable condition.

Claims for errors, defects or damages must be made within 5 days of delivery.

ALL returns require an RMA# prior to being sent back. If you need to make a return please contact us via email at pacnsealinc@verizon.net so we can issue an return authorization number and give the correct shipping address.

All packages must have the RMA# on the address label and the packing list.

Refunds will be for the purchase price of the item(s) only.
Shipping costs are the responsibility of the customer unless the return is because of our error. Shipping costs for any return of merchandise due to our mistake will be covered by Pac-n-Seal.

All items returned that were sold with free shipping will
have our actual shipping cost deducted.

A re-stocking fee of 15% will apply to all non-defective returned
merchandise except sealer repair parts which have a
25% testing and restock fee.

After we receive the return in new and resalable condition,
a refund or exchange will be quickly given.

Defective merchandise can be returned for exchange only.

Shipping Policy

Pac-n-Seal does not believe the shipping department should be a "profit center".
We do not have handling, packing or processing charges no matter how
small or large the order may be.

We've recently upgraded our shopping cart to be able to combine as many items as possible in an effort to reduce our customers shipping costs. This new upgrade allows many items to be combined as well as be able to calculate fractions of pounds.

Pac-n-Seal reserves the right to recover additional shipping charges
caused by an incorrect address or delivery address change
by the receiver after shipment has been made.

Pac-n-Seal has many loyal, repeat customers from all over the country who order from us on-line, via e-mail or by telephone and know we do our best to keep their costs down. They come back because we offer great value and
outstanding customer service day in & day out.

We thank all our customers for their continued support and are sure that new customers will find Pac-n-Seal products and service to be the best on the web.